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How to Confirm Your Contact Information

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Who can use this?
Anybody signed into ParentSquare

In order to keep your contact information up-to-date, your school may need you to verify your information.  

Article in Spanish: Puede ir aquí para acceder al artículo de ayuda en español.

Contact Verifications at Your School

ParentSquare works with your school to keep contact information accurate. You can view, confirm or suggest corrections to your contact information. If you are both a staff member and parent, you can combine accounts.

What You Need to Do

  • Update Apps: Update your iOS or Android ParentSquare mobile app to the latest version. Some features may not work on older versions. Click here for help with updating.  
  • Sign In: Sign in to ParentSquare.  
  • Confirm: You may be asked to confirm your contact information. Follow the instructions, and to confirm, a verification code will be sent that is valid for 10 minutes. 
     

How to Confirm Your Contact Information

Confirm Using Web Browser

  1. Log in to your main ParentSquare account.
  2. If you have unverified contact information, you will see one or more contact cards under, "Action Required: Confirm Your Account Information".
  3. Confirm Email and/or Phone. Click:
    • Confirm Email or Phone:  A verification code will be sent to the email or phone number. Enter verification code to confirm.
    • Edit Email or Phone:  Correct your email and/or phone number. A verification code will be sent to your corrected email or phone number. Enter verification code to confirm.
    • Skip For Now: You will be able to verify or correct your contact information the next time you sign in. (You'll continue to receive notifications.)
  4. Confirm Child(ren). Click Confirm or Not My Child for each child.
  5. Confirm your name and school affiliations. Click Yes, this is me or This is Not Me.  

    2_contacts__2021-04-07_b.jpg

     
  6. If you clicked Skip For Now on any information on a contact card, you will not see the choice, "Yes, This is Me", and must select Skip For Now or This is Not Me.

    Contact_skip_21-04-07_b.jpg
     
  7. Your school will be notified of corrections in order to update their student information system. After school updates information, it will show in your account. Depending on your school’s settings, you may see the corrected email or phone number immediately in your account or the following day.

Confirm Using Mobile App

  1. Log in to your main ParentSquare account.
  2. If you have unverified contact information, you will see one or more contact cards under, "Action Required" and "Confirm Your Account Info"
  3. Tap arrow to right of Email and Phone to confirm or edit.

    contact_card_-_app_2021-04-07_b.png
     
  4. Select ConfirmEdit or Skip For Now. Repeat for phone number. 

    contact_confirm_-_app_2021-04-07_b.png
     
    • Verify Email or Phone: Tap Confirm. A verification code will be sent to the email or phone number. Enter verification code to confirm.
    • Correction to Email or Phone: Tap Edit and enter correct email and/or phone number. A verification code will be sent to your corrected email or phone number. Enter verification code to confirm.
    • Skip For Now: You will be able to verify or correct your contact information the next time you sign in. (You'll continue to receive notifications.)
  5. Confirm Child(ren): Select Confirm or Not My Child for each child.
  6. Tap Yes, this is me or This is Not Me.
  7. If you select Skip For Now on any information on a contact card, you will not see the choice, "Yes, This is Me", and must select Skip For Now or This is Not Me.
  8. Your school is notified of corrections in order to update their student information system. After school updates information, it will show in your account. Depending on your school’s settings, you may see the corrected email or phone number immediately in your account, or the following day.

FAQ

Q: How do I combine existing accounts? 

  • If you receive an invitation email or text, this may mean that you have more than one account. Open the invitation and click the link Sign in to Combine Existing Account. You can also combine accounts later in My Account settings.

    combine_accounts_email.png

Q: Can I still log in using the same email or phone number as before?

Yes, you can log in using the same information as before.

Q: Will I be sent through this process every time I log in?

No, after you complete the verification process, nothing else is needed unless your contact information changes.

Q: Can users share an email and/or phone number?

Yes, family members can share an email or phone number and yet have different accounts. However, if one account is a staff account, they can only be accessed with staff email/phone.

Q: How does a user sign in when they share an email or phone number with another user?

If you are using the same email/phone AND password or Google Sign In, when you sign in you will select your own name. 

pure_contact_2_accounts.png

Q: Can parents have more than one email or phone number?

Each contact (staff or parent record) has only one email and phone associated with it. A parent account can have multiple contacts, with multiple emails and phone numbers if they have different emails/phones for each child in the school database or across districts. Staff who are also parents can have multiple emails/phones. 

After verifying your contacts, you can set your preferred order of contacts in which to receive notifications

Q: How does a staff user sign in that is also a parent?

Staff will need to sign in using their staff contact information. If they enter their (shared) parent contact information they will get this message, "The email/phone you entered is linked to a staff account but is not your staff email/phone. Please use your staff email/phone.”

Q: Can I add my own email and phone number?

You are ONLY allowed to add an email or phone if none exists. Otherwise you can only edit existing emails/phones.

Q: How can I confirm my contact information if I skipped it when I signed in?

  1. The next time you sign out and then sign in again, you'll be asked to verify your contact information. 
  2. OR, when you are signed in to ParentSquare, click on your name in the upper right and select My Account. Go to the yellow box, Missing kids, schools or contact info? and select Confirm Contact Info.

    my_account_contact_info_2021-03-23.png
  3.  Follow the steps above to confirm.

Troubleshooting Tips

Q: I never received my verification code by email or text, can I have it resent?

For security purposes, email and text verification codes are only valid for 10 minutes after they are requested. If you need another code, click Resend Code. If you request a new code, the previous code(s) will still be valid for those 10 minutes.

resend_code_2021-02-23_b.png

If you are still unable to receive the verification, try these notification troubleshooting tips.

Q: What happens if a parent or guardian accidentally rejects their child (clicks Not My Child) during verification?

If you're a parent or guardian, please contact your school.

How to contact your school. 

If you've tried all the above troubleshooting tips and still have questions, please contact your school. 

  1. Click ? icon next to your name, then select Contact School.

    contact_school_2021-04-22.png
     
  2. On the mobile app, tap the three bars at top left, then tap Help.  12

 

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